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	<title>Intel® Software Network Blogs &#187; Customer Support</title>
	<link>http://softwareblogs.intel.com</link>
	<description></description>
	<pubDate>Sat, 17 May 2008 04:17:38 +0000</pubDate>
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		<title>HDMI Audio Case Study: Denon AV Receivers</title>
		<link>http://softwareblogs.intel.com/2008/05/12/hdmi-audio-case-study-denon-av-receivers/</link>
		<comments>http://softwareblogs.intel.com/2008/05/12/hdmi-audio-case-study-denon-av-receivers/#comments</comments>
		<pubDate>Tue, 13 May 2008 00:40:25 +0000</pubDate>
		<dc:creator>Aaron Brezenski (Intel)</dc:creator>
		
		<category><![CDATA[Customer Support]]></category>

		<category><![CDATA[Graphics]]></category>

		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Denon]]></category>

		<category><![CDATA[EDID]]></category>

		<category><![CDATA[ELD]]></category>

		<category><![CDATA[HDMI audio]]></category>

		<category><![CDATA[LPCM]]></category>

		<guid isPermaLink="false">http://softwareblogs.intel.com/2008/05/12/hdmi-audio-case-study-denon-av-receivers/</guid>
		<description><![CDATA[When The Perfect Is The Enemy Of The Good
I've already discussed the benefits to Intel Graphics and HDMI Audio in a previous post, and complained about the HDCP repeater mode bug (still unresolved as of graphics driver release 15.9.2) which forces people to use gray-market software if they want to use Intel HDMI Audio to [...]]]></description>
			<content:encoded><![CDATA[<h2>When The Perfect Is The Enemy Of The Good</h2>
<p>I've already discussed the benefits to Intel Graphics and HDMI Audio in a <a href="http://softwareblogs.intel.com/2008/04/28/hdmi-audio-intels-biggest-little-secret-in-home-theater-pcs/" title="previous post">previous post</a>, and complained about the <a href="http://softwareblogs.intel.com/2008/04/22/hdcp-hdmi-repeaters-and-you-well-me-anyway/" title="HDCP repeater mode bug ">HDCP repeater mode bug </a>(still unresolved as of graphics driver release 15.9.2) which forces people to use gray-market software if they want to use Intel HDMI Audio to play Blu-ray disks with a receiver, but there's still one more nit I have to pick: there is a very prominent, mid- to high-end consumer electronics supplier whose receivers are still not playing ball with Intel HDMI Audio. Let's explore why this is, and-- at least philosophically-- how I think this should be fixed.</p>
<h2>What Can Your Receiver Do?</h2>
<p>With HDMI, we finally have a two-way path for communication between the source and endpoint devices in the consumer electronics space. This means a lot for the Digital Rights Management crowd, but it also enables something pretty cool for end customers in general: a source device can query the end device and tailor its output to the best possible the endpoint device can produce.</p>
<p>Computer monitors have been doing this over VGA for years, and later over DVI. There is, in fact, a special data structure called the EDID (Extended Display Identification Data). The source sends a command to the monitor/television to send its EDID, and the monitor/television responds with a 128-byte message which details the native resolution of the screen, any specific timings it likes best, etc.</p>
<p>For HDMI, this structure has been extended further with another 128-bytes. These bytes supply more specific timings and, most relevant to our discussion here, a list of which audio possibilities the end device supports. In the normal case of a TV as the end device, the report back is typically "LPCM 2.0" (lossless stereo sound) or at best "Dolby Digital 5.1" (five channel lossy compressed sound). When you place a nifty new audio receiver in the signal path (as an <a href="http://softwareblogs.intel.com/2008/04/22/hdcp-hdmi-repeaters-and-you-well-me-anyway/" title="HDMI repeater">HDMI "repeater"</a>), however, the receiver itself intercepts the TV's EDID and adds its own information before sending it back to the source device (DVD player or Blu-ray player or PC). The specifics of how this is done are discussed in the consumer electronics spec CEA/EIA-861D, and summarized in the <a href="http://en.wikipedia.org/wiki/EDID#CEA_EDID_Timing_Extension_Version_3_data_format." title="EDID Wikipedia article">EDID Wikipedia article</a>.</p>
<p>Theoretically, this should allow the source device (in this case, the PC) to send the best possible audio your TV or receiver can decode. Simple, right?</p>
<h2>How Does Your PC Handle It?</h2>
<p>Let's ignore the graphics case, for now; I can (and eventually will) write an entire article about the lies EDID can tell about TV/monitor resolutions. As ever, let's hit audio.</p>
<p>As discussed in a <a href="http://softwareblogs.intel.com/2008/04/28/hdmi-audio-intels-biggest-little-secret-in-home-theater-pcs/" title="previous post">previous post</a>, Intel's HDMI Audio solution is a bizarre intersection between Intel HD Audio (aka The Artist Formerly Known as "Azalia") and Intel's SDVO video. The interactions between the operating system (using Microsoft's Unified Audio Architecture or UAA) and the Intel HD Audio hub in the southbridge are complex enough before you add HDMI. Suffice it to say that, in a roundabout way, the operating system asks the audio subsystem what it can do so it knows how to send any sounds without something screechy and horrible erupting from your speakers.</p>
<p>Taking this further, in order to report this back to the OS, Intel's HDMI Audio needs to get the ELD (or "EDID-Like Data") from the end device. It does this by... you guessed it... querying the connected device(s) for EDID.</p>
<p>So the path in a typical configuration is:</p>
<p>OS --&gt; (query for capabilities) --&gt; HD Audio Bus --&gt; HDMI Audio chip --&gt; (query for ELD) --&gt; Graphics drivers --&gt; (query for Receiver EDID) --&gt; Receiver --&gt; (query for TV EDID) --&gt; TV</p>
<p>The TV gets the query, reports back what it can do, the receiver adds on its own capabilities, and the answer cascades back to the OS, which reveals in some Audio Properties window what the HDMI Audio is permitted to send to the downstream devices. </p>
<p>Slightly insane, and with this many players you can see the potential for software or firmware breakdown. Needless to say, in order to protect you (and Microsoft's legal department) from sound which will rupture your expensive speakers, the OS will not send sound in any format that the HDMI audio chip does not explicitly state it supports. Therefore, the UAA driver in the OS, the HD Audio Bus driver, the HDMI audio driver, the graphics driver, the receiver firmware, and the TV's firmware are all links in a chain which can mess up the audio capabilities.</p>
<p>In this case, again, we must focus. Pretty much everything in this path works, miraculously enough, but there is one corner case that does not, and it's an ugly one.  Denon is a very popular brand of AV receiver-- especially in the demographic that is currently messing around with HDMI audio: the early adopters and the audiophiles. Hooking up a sparkling new Denon 7.1 channel receiver to your nifty Intel HDMI audio solution will net you... 2 channel stereo. Same as most TV sets. Other receivers (Onkyo, Yamaha, etc.) don't have this difficulty.</p>
<p>Where in the signal path is the problem?</p>
<h2>Ambiguous Specs and Ambiguous Drivers</h2>
<p>The problem, after much debug by myself and some second level folks in our support group, is that Denon is doing things differently in their EDID than other consumer electronics manufacturers, and the way Intel drivers are handling this is not helping.</p>
<p>Which puts it somewhere in here:</p>
<p>HDMI Audio chip --&gt; (query for ELD) --&gt; Graphics drivers --&gt; (query for Receiver EDID) --&gt; Receiver</p>
<p>Per spec, the audio data in the EDID is found in one or more Short Audio Descriptors ("SADs"). The way most manufacturers do this is to have a single "tag" byte followed by a number of SADs. For instance, an Onkyo receiver enumerates its audio with</p>
<p>38 09 7f 07 0f 7f 07 17 07 50 3f 06 c0 4d 02 00 57 06 00 5f 7e 01 67 7e 00  </p>
<p> The "tag" byte tells how many bytes follow which are SAD data (in this case, 24), and the remaining bytes are three-byte SADs which detail stuff like which formats are supported (like Dolby Digital, DTS, LPCM, WMA Pro, MLP), which bit rate and depth they are supported at, and how many channels can be played back. In this case the Onkyo parses out as:</p>
<p>LPCM 2 Channel Sound, Frequencies:192kHz, 176kHz, 96kHz, 88kHz, 48kHz, 44kHz, 32kHz, Bit Depth :24 bit, 20 bit, 16 bit<br />
LPCM 8 Channel Sound, Frequencies:192kHz, 176kHz, 96kHz, 88kHz, 48kHz, 44kHz, 32kHz, Bit Depth :24 bit, 20 bit, 16 bit<br />
AC-3  8 Channel Sound, Frequencies:48kHz, 44kHz, 32kHz, Max bitrate :640<br />
DTS 8 Channel Sound, Frequencies:48kHz, 44kHz, Max bitrate :1536<br />
SACD 6 channel Audio<br />
Dolby Digital+ 8 Channel Sound<br />
DTS-HD 8 Channel Sound<br />
MLP/Dolby TrueHD 8 Channel Sound</p>
<p>What happens with Denon? Denon takes a slightly different approach. Denon precedes each SAD with a "tag" byte:</p>
<p>23 0d 1f 07 23 09 7f 07 23 3d 1f c0 23 15 1f 51  </p>
<p>Note the recurring "23".  That's "This Audio block has 3 bytes (1 SAD)".   The first one is 8 channel LPCM, the second is 2 channel LPCM, the third is 6 channel DTS, and the fourth is 6 channel AC-3.</p>
<p>Herein lies the problem. Intel audio drivers sample the ELD and see the first Audio block has an LPCM value of 8 channel capabilities and are thrilled to offer this... then they keep reading and see there is a completely new Audio block, with a new set of SADs.  This second Audio block has a SAD with an LPCM value of 2 channels... which overwrites the 8-channel value. Oops. Now the drivers report back that the receiver can only do 2 channels and the OS will not even offer 7.1 channel LPCM as an option. Wouldn't want to frighten the Denon with sound it can't handle, after all.</p>
<p>At this point, I am uncertain whether the error gets made at the HDMI audio driver level or the Intel Graphics driver level-- does the Graphics driver parse the EDID and pass along the ELD with 2 channel values, or does the Graphics driver send the entire EDID and the Audio driver overwrites the 8 channel values with 2 channel all on its own? No idea. But Intel's system does not cope well with Denon's "special" way of doing things.</p>
<p>Now, as for that "special way"... it's unconventional-- no one else does it this way-- and it's wasteful of bytes... but is it against spec?</p>
<p>Here's where strict adherence to a crappily-written spec can (and in this case, does) get Intel and Denon into trouble: CEA/EIA-861B states</p>
<p><font face="Times New Roman">"The format of the "CEA Data Block Collection" shall conform to that shown in Table 30."</font></p>
<p><font face="Times New Roman">I'm sure it would be a violation of copyright restrictions to include Table 30 here, but please trust me when I say it looks exactly like the Onkyo example above: single "tag" byte, followed by a stream of three-digit SADs.</font></p>
<p><font face="Times New Roman">But wait... in the exact same paragraph:</font><font face="Times New Roman"> </font></p>
<p><font face="Times New Roman">"Note that the order of the Data Blocks is not constrained. It is also possible to have more than one of a specific type of data block if necessary to include all of the descriptors needed to describe the DTV Monitor’s capabilities."</font></p>
<p><font face="Times New Roman">So... Denon is providing more than one of a specific type of data block (Audio). They don't have to all be in one stream, per this interpretation.</font></p>
<p><font face="Times New Roman">And so the argument extends. Denon sees nothing wrong with their interpretation. Intel says Denon should fix their EDID.</font></p>
<p><font face="Times New Roman">Intel can point to what is arguably their accurate reading of the spec (I tend to read it this way, as well); Denon can point to the fact that HD DVD and Blu-ray players, the PS3, and other devices don't seem to be having difficulties streaming 8-channel sound to Denon receivers... why should they have to distribute new firmware to all the owners of their receivers... why is this their problem again?</font></p>
<p><font face="Times New Roman">The irony is: if Denon had chosen to write LPCM 2 channel first and LPCM 8 channel second, everything would still have worked and we'd never have known about the problem.  </font></p>
<h2>Does It Matter?</h2>
<p>Ultimately, the consumer doesn't care who's right or wrong in this esoteric technical dispute. They plug an Intel computer into a Denon receiver and it only gives them stereo. They swear at it for a bit, plug in their friend's PS3, and it works fine with 7.1 channels. Do you think they consider it important whether Intel's or Denon's reading of the spec is right?</p>
<p>Of course not.  The PS3 and other consumer electronics devices are at best simply ignoring the problem; at worst, they are aware and don't care-- they'd rather have their device be transparent to the consumer than argue the intricacies of specs.</p>
<p>It is my firm belief that Intel should relax its read of the audio bytes of the EDID to accomodate what is arguably an ambiguity in the spec <em>purely to satisfy customers</em>. I don't know if it's our Graphics driver or our Audio driver, but it should be able to cope with Stupid EDID Tricks.</p>
<p>Yes, Denon is probably at fault. I'm with you driver guys, and will drink a beer with you to commiserate. But in the end-- at least in this matter-- fault isn't important. Results are, and we need to show that our solution works on as much equipment as possible.</p>
<p>Right now we're being stubborn on something that doesn't really matter to us, but matters a whole heck of a lot to the end user.</p>
<p>Which is most important?</p>
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		<title>Frustrations?</title>
		<link>http://softwareblogs.intel.com/2008/04/25/frustrations/</link>
		<comments>http://softwareblogs.intel.com/2008/04/25/frustrations/#comments</comments>
		<pubDate>Fri, 25 Apr 2008 22:09:26 +0000</pubDate>
		<dc:creator>Intel Software Network Support</dc:creator>
		
		<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://softwareblogs.intel.com/2008/04/25/frustrations/</guid>
		<description><![CDATA[Hi -- Gina's evil twin co-worker Lexi here, inviting you to gripe.
Here's what I'd like to hear from software developers:  What do you wish it were easier to find or do, either on the Intel® Software Network site or on the www.intel.com site in general?
(If we're not in charge of the particular thing you're looking for, we'll [...]]]></description>
			<content:encoded><![CDATA[<p>Hi -- Gina's <strike>evil twin</strike> co-worker Lexi here, inviting you to gripe.</p>
<p>Here's what I'd like to hear from software developers:  What do you wish it were easier to find or do, either on the <a href="http://www.intel.com/software/">Intel® Software Network</a> site or on the <a href="http://www.intel.com/">www.intel.com</a> site in general?</p>
<p>(If we're not in charge of the particular thing you're looking for, we'll forward your feedback to whoever is.)</p>
<p>If you'd rather contact us privately by mail, you can do that <a href="http://www.intel.com/cd/ids/developer/asmo-na/eng/58987.htm">here</a>.</p>
<p>Cheers, </p>
<p>-Lexi S. </p>
<p>Intel® Software Network Support, <a href="http://en.wikipedia.org/wiki/Oregon">Oregon, US</a></p>
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		<title>How do you like our new look?</title>
		<link>http://softwareblogs.intel.com/2008/04/16/how-do-you-like-our-new-look/</link>
		<comments>http://softwareblogs.intel.com/2008/04/16/how-do-you-like-our-new-look/#comments</comments>
		<pubDate>Thu, 17 Apr 2008 00:06:01 +0000</pubDate>
		<dc:creator>Bill Pearson (Intel)</dc:creator>
		
		<category><![CDATA[Customer Support]]></category>

		<category><![CDATA[Gaming]]></category>

		<category><![CDATA[Graphics]]></category>

		<category><![CDATA[Intel® Software Network 2.0]]></category>

		<category><![CDATA[Manageability]]></category>

		<category><![CDATA[Mobility]]></category>

		<category><![CDATA[Multicore]]></category>

		<category><![CDATA[Open Source]]></category>

		<category><![CDATA[University Curriculum]]></category>

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		<category><![CDATA[What If Software]]></category>

		<guid isPermaLink="false">http://softwareblogs.intel.com/2008/04/16/how-do-you-like-our-new-look/</guid>
		<description><![CDATA[Did you notice that the ISN site has a new look?  We just launched the update which moves our navigation up to a simple header at the top of each page.  We've also made the header and navigation consistent across the blogs, content, forums, etc.
For those of you still wondering what I'm talking [...]]]></description>
			<content:encoded><![CDATA[<p>Did you notice that the ISN site has a new look?  We just launched the update which moves our navigation up to a simple header at the top of each page.  We've also made the header and navigation consistent across the blogs, content, forums, etc.</p>
<p>For those of you still wondering what I'm talking about, I'll let you in on a little secret.  We're showing the old design to about half of you, and the new design to the other half.  Yes, this is intentional.  We're collecting metrics to guage the effectiveness of the new design.</p>
<p>Would you like to do me a favor?  Let me know what you think about it.  Does it work better than the old design?  How would you improve it?</p>
]]></content:encoded>
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		<title>Ask ISN Your Questions!</title>
		<link>http://softwareblogs.intel.com/2008/04/10/ask-isn-your-questions/</link>
		<comments>http://softwareblogs.intel.com/2008/04/10/ask-isn-your-questions/#comments</comments>
		<pubDate>Thu, 10 Apr 2008 17:11:58 +0000</pubDate>
		<dc:creator>Gina Bovara (Intel)</dc:creator>
		
		<category><![CDATA[Customer Support]]></category>

		<category><![CDATA[feedback]]></category>

		<category><![CDATA[Intel]]></category>

		<category><![CDATA[ISN customer support]]></category>

		<category><![CDATA[questions]]></category>

		<guid isPermaLink="false">http://softwareblogs.intel.com/2008/04/10/ask-isn-your-questions/</guid>
		<description><![CDATA[ 
Do you have a burning question you've always wondered about and wanted to ask someone at Intel? 
Well now is your chance! 
I'm opening up this blog to gather customer questions about the Intel Software Network, Intel Software Products, or general Intel questions that I will try and answer for you.  No technical questions please - these [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://softwareblogs.intel.com/wordpress/wp-content/uploads/2008/04/shy.jpg" alt="Don" /> </p>
<p>Do you have a burning question you've always wondered about and wanted to ask someone at Intel? <br />
<strong>Well now is your chance!</strong> </p>
<p>I'm opening up this blog to gather customer questions about the Intel Software Network, Intel Software Products, or general Intel questions that I will try and answer for you.  No technical questions please - these can be answered in our <a target="_blank" href="http://www.intel.com/software/forums">ISN forums</a> or through our <a target="_blank" href="https://registrationcenter.intel.com/RegCenter/SelfHelp.aspx">Intel Software Products customer support pages</a> or at our <a target="_blank" href="http://supportmail.intel.com/scripts-emf/welcome.aspx">Intel Hardware Support form</a>.  I'm looking for your questions about Intel that might be hard to find or that are general questions you found yourself wondering about. </p>
<p>Just imagine that I'm your next door neighbor who works for Intel that you just ran into on the sidewalk for a casual chat - what would you ask me?  What are you curious about?</p>
<p>Post your questions in the 'What do you think?' comments section below and I will edit the post to add the questions that I've received.</p>
<p><strong>________________________________________________</strong></p>
<p><strong>ISN Customer Support Q&amp;A:</strong></p>
<p><strong><font color="#ff6600">What was your first experience with an Intel processor?</font></strong></p>
<p>My first experience with an Intel processor was with the Intel 386™ processor when I was 9 years old.  My first PC was an <a target="_blank" href="http://en.wikipedia.org/wiki/IBM_PS/1">IBM PS/1 model 2121 </a>that my parents bought for me at Montgomery Wards.  It had a 20MB hard drive and ran Windows 3.11 for Workgroups.  :)  It is a fond memory!</p>
<p><strong><font color="#ff6600">Why doesn't Intel allow software developers access to its processor BIOS Writer's Guides?</font></strong></p>
<p>BIOS Writer's Guides (BWG) are Intel restricted access documents.  They are available for approved BIOS vendors and OEMs developing BIOS under NDA (non-disclosure agreements) through Intel.  Publicly available documents that may help you are our <a target="_blank" href="http://www.intel.com/products/processor/manuals/">Software Developer's Guides</a> and our <a target="_blank" href="http://www.intel.com/products/desktop/processors">processor documentation guides</a> (choose a processor, then click its 'Technical Documents' tab).</p>
<p><strong><font color="#ff6600">Why does Intel charge money for software development products?</font></strong></p>
<p>This answer comes from James Reinders, Intel Software Products Director of Business Development and Marketing:<br />
"Intel produces software in many forms, some are sold for a price, some are free and/or open source, some are available to non-commercial users for free and to commercial users for a price.  While it is very important to support our processors, it is also not our desire to destroy the market for independent innovations.  In cases where we charge a price, we are asking a fair payment for our work at a competitive price. We battle to earn our business, and this makes us a better supplier.  Most important of all - this helps create an opportunity for others to compete with our tools and make a fair price. It would be unfortunate if we extinguished competition for supporting our processors by giving away all our software. Intel is fortunate to have the richest array of support for our processors of any processor vendor – we are not interested in destroying that."</p>
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		<title>HELP!  How do I find customer support at Intel?</title>
		<link>http://softwareblogs.intel.com/2008/03/27/help-how-do-i-find-customer-support-at-intel/</link>
		<comments>http://softwareblogs.intel.com/2008/03/27/help-how-do-i-find-customer-support-at-intel/#comments</comments>
		<pubDate>Thu, 27 Mar 2008 19:17:33 +0000</pubDate>
		<dc:creator>Gina Bovara (Intel)</dc:creator>
		
		<category><![CDATA[Customer Support]]></category>

		<category><![CDATA[assistance]]></category>

		<category><![CDATA[contact]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[email isn]]></category>

		<category><![CDATA[Help]]></category>

		<category><![CDATA[links]]></category>

		<guid isPermaLink="false">http://softwareblogs.intel.com/2008/03/27/help-how-do-i-find-customer-support-at-intel/</guid>
		<description><![CDATA[Here at Intel Software Network, our customer support team prides itself on providing excellent customer service.  For those of you who have needed ISN Customer Support before, you are already aware of this fact!  I just wanted to jot down a few links so if you need help from Intel you can find it!
HOW DO I FIND CUSTOMER SUPPORT AT [...]]]></description>
			<content:encoded><![CDATA[<p>Here at Intel Software Network, our customer support team prides itself on providing excellent customer service.  For those of you who have needed ISN Customer Support before, you are already aware of this fact!  I just wanted to jot down a few links so if you need help from Intel you can find it!</p>
<p><strong>HOW DO I FIND CUSTOMER SUPPORT AT INTEL?</strong></p>
<blockquote><p><strong>INTEL SOFTWARE NETWORK  </strong>If you have questions about any Intel Software Network product or service, feel free to drop us a line by using our <a target="_blank" href="http://www.intel.com/cd/ids/developer/asmo-na/eng/58987.htm">support contact form</a>.  Before you send us a message though, we encourage customers browse our ISN Forums at <a target="_blank" href="http://www.intel.com/software/forums">http://www.intel.com/software/forums</a> to see if the question has already been asked &amp; answered.  Want to become a forum member and post your question?  Click the <a target="_blank" href="http://www.intel.com/software/forums">JOIN</a> link at the top and fill out the form for your free account.</p>
<p><strong>HARDWARE PRODUCTS  </strong>If you have questions about an Intel Hardware product (such as motherboards, processors, chipsets, and wireless devices), <a target="_blank" href="http://supportmail.intel.com/scripts-emf/welcome.aspx">use this form</a> and choose your product from the drop-down boxes.</p>
<p><strong>SOFTWARE PRODUCTS  </strong>If you have questions about the Intel Registration Center or our Intel Software Products (that are not answered by <a target="_blank" href="http://www.intel.com/software/forums">our ISN forums</a>), see the <a target="_blank" href="https://registrationcenter.intel.com/RegCenter/SelfHelp.aspx">Intel Software Help Center</a>.  You can also find specific Intel Software Product Support pages <a target="_blank" href="http://www.intel.com/cd/software/products/asmo-na/eng/365379.htm">here</a>.  For more in-depth questions, Intel product owners can sign up for our free <a target="_blank" href="http://support.intel.com/support/performancetools/sb/CS-017156.htm">Intel Premier Support for Intel Software Products</a> (but make sure you register your product at the <a target="_blank" href="https://registrationcenter.intel.com/regcenter/register.aspx">Intel Registration Center</a> first!). </p>
<p><strong>DRIVERS  &amp; DOWNLOADS  </strong>If you need to download drivers or software for your Intel product (chipsets, motherboards, wireless products, Intel utilities), please see our Intel Download Center at <a target="_blank" href="http://downloadcenter.intel.com/">http://downloadcenter.intel.com/</a>. </p>
<p><strong>EVALUATION VERSIONS</strong>  If you want to download trial versions of our Intel Software Products, visit our Intel Software Evaluation Center at <a target="_blank" href="http://www.intel.com/software/products/eval">http://www.intel.com/software/products/eval</a>.  You can also find information about our discounts through the <a target="_blank" href="http://www.intel.com/cd/software/products/asmo-na/eng/219603.htm">Intel Academic Developer Program</a>.  Additionally, you can <a target="_blank" href="http://www.intel.com/cd/software/products/asmo-na/eng/340679.htm">download certain Intel Software Products for non-commercial use</a>. </p>
<p><strong>INTEL HISTORY  </strong>Curious about Intel Microprocessor History?  Visit our Intel Museum 'Microprocessor Hall of Fame' at <a target="_blank" href="http://www.intel.com/museum/online/hist_micro/hof/index.htm">http://www.intel.com/museum/online/hist_micro/hof/index.htm</a>. </p>
<p><strong>INTEL SUBSCRIPTIONS  </strong>If you'd like to sign up for the Intel Software Network Newsletter or the Intel Insight magazine, please visit <a href="http://softwaredispatch.intel.com/Welcome.aspx">http://softwaredispatch.intel.com/Welcome.aspx</a>.  Want to unsubscribe?  Visit <a target="_blank" href="http://remove.intelmktg.com/isn/">http://remove.intelmktg.com/isn/</a> for the ISN Newsletter and visit <a target="_blank" href="http://remove.intelmktg.com/isd/">http://remove.intelmktg.com/isd/</a> for the Intel Insight magazine.</p>
<p><strong>SOFTWARE MANUALS  </strong>Are you looking for Intel Software Architecture manuals?  You can find those in PDF format at <a target="_blank" href="http://www.intel.com/products/processor/manuals/">http://www.intel.com/products/processor/manuals/</a>. </p>
<p><strong>WEBINARS  </strong>Find links to our Intel Software Network Webinars <a target="_blank" href="https://event.on24.com/event/36/88/3/rt/1/index.html?&amp;eventid=36883&amp;sessionid=1&amp;key=D76A2FD29D7444AEC06765011A2D4953&amp;partnerref=DPD3&amp;sourcepage=register">here</a>. </p>
<p><strong>WHERE TO BUY  </strong>If you'd like to find out where to buy Intel products, visit <a target="_blank" href="http://www.intel.com/buy">http://www.intel.com/buy</a>.  They have a cool PC Buying Guide (linked in the right column) that walks you through finding a PC that meets your needs and lets you know where to buy it.</p></blockquote>
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Feel free to comment on this blog and let us know if you found these links useful and tell us how we're doing with our ISN Customer Support!</strong><br />
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